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PERFORMANCE

Projecting Efficiency And Quality

What makes Imarasat’s broadband ideal?

  • Guaranteed broadband speeds
  • The only managed service in the market that prioritizes and tailors internet traffic as the customer requires
  • Customer support from competent, knowledgeable and motivated customer support teams
  • A minimum guarantee of 99% average annual link availability
  • Coverage everywhere
  • All at a cost on par with Fiber
01 TECHNICAL PERFORMANCE OF THE SERVICE 01 TECHNICAL PERFORMANCE OF THE SERVICE
  • The quality of our broadband is the core of our offering
  • We leverage our knowledge and experience to use today’s data to inform our supply of tomorrow’s bandwidth, guaranteeing that we remain at the pinnacle of world-class service
  • We design network architecture specific to organizational requirements
  • We understand current internet usage and are able to determine future trends in order to deliver the highest service standards
  • The quality of the link is based on its design, power, equipment and network management. We use the best mix of these to ensure that quality and delivery is always optimal
02 WORLD-CLASS HARDWARE 02 WORLD-CLASS HARDWARE

We have selected Hughes HN9800, and HX90 (Star Network architecture) for unprecedented throughput and dedicated links. Offering, true broadband speeds and cutting edge processing power

We use servers that serve you; our internet PABX can run

  • Mail server
  • Web server
  • HTTP Proxy server
03 THE CUSTOMER CARE NETWORK 03 THE CUSTOMER CARE NETWORK
    We focus on the customer’s communication needs and provide a service the will improve and enrich our customer’s Internet experience
    • LAN Analysis: We perform a free network analysis and review of our customer LANs. Our service provides free monthly analysis data of LAN usage, enabling customers to monitor Internet User activity and prioritize and tailor Internet traffic
    • Pro-active Customer Care: We offer pro-active Customer Support and can advise customers on problems including unexpected usage spikes or viruses.
    • Consistent Speeds: Imara offers the only truly managed network with guaranteed and consistent speeds to the Customer.
    • Protocol Discovery (PD) Reports: In order to further assist the Customer to understand its Internet access usage profile, we provide a monthly PD Report that will decipher traffic flows on the network and help highlight whether or not the traffic matches the organization’s operational requirements.
04 USER SUPPORT 04 USER SUPPORT
  • LAN Analysis: We perform a free network analysis and review of our customer LANs. Our service provides free monthly analysis data of LAN usage, enabling customers to monitor Internet User activity and prioritize and tailor Internet traffic
  • Pro-active Customer Care: We offer pro-active Customer Support and can advise customers on problems including unexpected usage spikes or viruses.
  • Consistent Speeds: Imara offers the only truly managed network with guaranteed and consistent speeds to the Customer.
  • Protocol Discovery (PD) Reports: In order to further assist the Customer to understand its Internet access usage profile, we provide a monthly PD Report that will decipher traffic flows on the network and help highlight whether or not the traffic matches the organization’s operational requirements.
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SECURITY

Due to alphanumeric coding we use to transmit signals and having a direct link to the satellite, our VSAT-based service is secure and protected from hacking and interference.

  • Triple layer alpha-numeric encryption at the space link level
  • Dynamic IP and site ID allocation from Network Operating Centre (NOC)
  • The modem you receive is validated by the Imarasat security
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